Shipping policy

We aim to deliver your order as quickly and safely as possible. Please read our shipping details below.

Last updated: 10/06/2026

Processing Time: 

All orders are processed within 1–3 business days.

You will receive a confirmation email once your order has been shipped.

Processing times do not include weekends or holidays.

Shipping Times:

Estimated delivery times:

  • UK: 3–7 business days

  • Europe: 5–10 business days

  • USA & Canada: 7–14 business days

  • Rest of the world: 7–20 business days

Delivery times may vary depending on your location, customs delays, or courier issues.

Shipping Costs: 

Shipping costs are calculated at checkout based on your location and order weight.

We occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking:

Once your order has been shipped, you will receive a tracking number (if applicable) so you can follow your parcel’s journey.

Incorrect Address:

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost packages due to incorrect address details

If you need to update your address, contact us within 12 hours of placing your order.

Lost or Delayed Packages: 

If your order has not arrived within the estimated timeframe:

  1. Check your tracking link

  2. Contact your local courier

  3. Email us at queries@namnamandco.info and we will assist you

We will always do our best to help resolve delivery issues.

Customs and Import Fees: 

International orders may be subject to customs fees, taxes, or import duties.

These charges are the responsibility of the customer.

Return Shipping: 

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.