Shipping policy
We aim to deliver your order as quickly and safely as possible. Please read our shipping details below.
Last updated: 10/06/2026
Processing Time:
All orders are processed within 1–3 business days.
You will receive a confirmation email once your order has been shipped.
Processing times do not include weekends or holidays.
Shipping Times:
Estimated delivery times:
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UK: 3–7 business days
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Europe: 5–10 business days
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USA & Canada: 7–14 business days
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Rest of the world: 7–20 business days
Delivery times may vary depending on your location, customs delays, or courier issues.
Shipping Costs:
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking:
Once your order has been shipped, you will receive a tracking number (if applicable) so you can follow your parcel’s journey.
Incorrect Address:
Please ensure your shipping address is correct at checkout.
We are not responsible for:
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Delays caused by incorrect or incomplete addresses
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Lost packages due to incorrect address details
If you need to update your address, contact us within 12 hours of placing your order.
Lost or Delayed Packages:
If your order has not arrived within the estimated timeframe:
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Check your tracking link
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Contact your local courier
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Email us at queries@namnamandco.info and we will assist you
We will always do our best to help resolve delivery issues.
Customs and Import Fees:
International orders may be subject to customs fees, taxes, or import duties.
These charges are the responsibility of the customer.
Return Shipping:
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.